Contact Us

How to Reach Us

For a straightforward customer experience, the hexclad customer-care team assists with merchandise, checkout, fulfillment, returns, exchanges, payments, and privacy matters. As a service commitment, support is available Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Email, Phone, and Address

As a service commitment, the support email is Support@hexcltie.shop, and the customer-service phone number is (601) 810-6840. Where applicable, written correspondence may be directed to 450 S Jefferson St, Jackson, Mississippi 39201, United States.

Order Support

As part of this policy, order-related messages should include the order number and relevant details for faster review. Consistent with these terms, contact us before shipment for a cancellation request, while shipped orders follow the Refund Policy.

Store Contact Information

Business name: hexclad
Brand/store name: hexclad
Email: Support@hexcltie.shop
Phone: (601) 810-6840
Physical and return address: 450 S Jefferson St, Jackson, Mississippi 39201, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)