Refund Policy

Returns and Exchanges

For customer assurance, hexclad accepts eligible no-reason returns requested within 30 days after delivery and also supports exchanges. In practical terms, we ask customers to preserve the product, accessories, and available order information for the return review.

How Resolution Works

Under this standard, a return must be authorized through customer service before it is shipped to the return location. For clarity, after approval and inspection, the refund is returned to the original payment method within 5–10 business days.

Return Shipping Responsibility

For a straightforward customer experience, merchant-paid return shipping applies to every approved no-reason return and exchange. For clarity, if the order arrives damaged, has a defect, contains an incorrect item, or is missing an item, the merchant remains responsible for return shipping.

No-Reason Return Exclusions

In keeping with our published standards, the no-reason return option does not cover customized products, clearance or Final Sale merchandise, gift cards, or opened intimate or hygiene-sensitive products. For eligible requests, a listed exclusion never removes remedies that apply to damaged, defective, incorrect, or missing merchandise.

Cancellations and Return Location

In keeping with our published standards, orders may be cancelled before shipment, while shipped orders follow the return process in this Refund Policy. Under this standard, the default authorized return address is 450 S Jefferson St, Jackson, Mississippi 39201, United States unless customer service provides another store-approved location.

Business Information

Business name: hexclad
Brand/store name: hexclad
Email: Support@hexcltie.shop
Phone: (601) 810-6840
Physical and return address: 450 S Jefferson St, Jackson, Mississippi 39201, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)