Shipping Policy

Shipping Coverage

For eligible requests, delivery from hexclad is limited to eligible United States addresses. As part of this policy, every U.S. order receives free standard shipping under this policy.

Tracking Information

Where applicable, tracking information is provided when the order ships so customers can follow delivery progress. In practical terms, carrier scans, severe weather, address problems, and other circumstances outside reasonable control may affect estimates.

Expected Delivery Stages

For customer assurance, the standard processing period is 1–2 business days prior to shipment. For a straightforward customer experience, after dispatch, standard transit normally takes 4–6 business days.

Delivery Details

For a straightforward customer experience, please confirm the delivery address at checkout and notify customer service quickly about a possible error. As part of this policy, an order may be cancelled before shipment, but after shipment any return is managed under the Refund Policy.

Merchant and Contact Details

Business name: hexclad
Brand/store name: hexclad
Phone: (601) 810-6840
Physical and return address: 450 S Jefferson St, Jackson, Mississippi 39201, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexcltie.shop