Payment Policy

About Credit/Debit Card

As a service commitment, customers may pay with Visa, Mastercard, Maestro, American Express, JCB, Diners Club, or Discover. Consistent with these terms, available card methods appear in the secure payment step before confirmation.

Security and Failed Payments

For clarity, authorized processors handle card credentials through the secure checkout environment. For eligible requests, a declined or incomplete payment does not create a confirmed order; customers should verify details or contact the issuer before trying again.

Payment Processing

To keep expectations transparent, uSD is the checkout and settlement currency for prices and charges. For clarity, an authorization hold or verification request may appear before final capture, depending on the issuer and processor.

Taxes, Cancellations, and Refunds

Under this standard, applicable Taxes are assessed according to law, and no blanket tax exemption is offered. As part of this policy, approved refunds are returned to the original payment method within 5–10 business days, subject to normal financial-institution posting time.

Merchant and Contact Details

Business name: hexclad
Brand/store name: hexclad
Phone: (601) 810-6840
Physical and return address: 450 S Jefferson St, Jackson, Mississippi 39201, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexcltie.shop